Legal
Refund Policy
Draft, to be reviewed
Last updated: [MARINA: date]
The Style Passport is made for one person. Once your materials arrive, the work on them starts and cannot be undone or resold, so the line for refunds is drawn at that moment. It is set out plainly below, before you pay rather than after.
1. Before the work begins — full refund
You are entitled to a full refund of everything you paid if you change your mind before you submit your questionnaire and photographs. No reason is needed and none will be asked for.
This also applies if we cannot find a call time that works for both of us, or if we decide after confirmation that the service is not the right fit for what you are asking for.
2. After your materials are submitted — no refund
Once your questionnaire and photographs have been submitted, the analysis has started and the fee is non-refundable. This holds whether or not the consultation has already taken place, and whether or not the guide has been delivered.
A missed consultation without notice, or a decision to stop partway, does not create a refund. If you go quiet for [MARINA: period, e.g. 90 days], the work is closed as completed.
3. If something is wrong with the guide
Disagreeing with a professional opinion is not grounds for a refund, but a guide that does not match what was promised is our problem to fix. If a chapter is missing, the link does not work, or something in it is plainly about someone else, write to us within [MARINA: window, e.g. 14 days] of delivery and we will correct it at no charge.
The included round of adjustments is the normal way to raise anything that feels off. Most of what people want changed is a matter of emphasis, and that is exactly what it is for.
4. If we cannot deliver
If we are unable to complete your guide for any reason on our side, you receive a full refund, regardless of how far the work has gone.
5. How to request a refund
Write to [MARINA: email] from the email address you used with us, with “Refund request” in the subject line, and include the date of payment. Nothing else is required.
We confirm within [MARINA: e.g. 3 business days] and send the refund within [MARINA: e.g. 10 business days], back to the original payment method. Your bank may take a few more days to show it. Refunds are made in US dollars for the amount paid; we cannot compensate for exchange rate movement or fees charged by your own bank.
If a refund is made after your guide was published, the link is taken down and the licence to use it ends.
6. Questions before you pay
If anything here is unclear, ask before paying rather than after: [MARINA: email]. This policy forms part of our terms of service.